Training of our SERVPRO Technicians

9/7/2021 (Permalink)

At SERVPRO, we take pride in sending highly trained technicians to service our York County locations. Each of our technicians is IICRC Certified and is required to maintain that certification. Our technicians are trained to look for damages that may not be visible to the naked eye and utilize state-of-the-art equipment to locate damages.

SERVPRO of Rock Hill & York County requires our employees to undergo initial and ongoing continuing education. Our training program includes the following:

• IICRC Training
• Employee Certification Training
• Initial Franchise Training
• e-Learnings
• Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after the successful completion of course materials and an examination. Modules include:

• Crew Training
• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning
• Mold Mitigation

e-Learnings

Ongoing education and e-learnings are provided through web-based training. This voluntary program is designed to keep our office staff and technicians up-to-speed on industry standards. It allows us to provide high-quality service and support that our residential and commercial business customers expect.